by Interesting Startups | Jul 15, 2023 | Operations & Team Building
In the startup world, customer retention is as important as customer acquisition, if not more so. One of the key metrics that startups need to monitor to ensure customer retention is churn rate. Churn rate, also known as attrition rate, is the percentage of customers...
by Interesting Startups | Jul 15, 2023 | Startup Fundamentals
While acquiring new customers is crucial for startups, retaining existing customers is equally, if not more, important. Customer retention refers to the strategies and actions companies take to reduce customer defections and keep customers loyal to their brand. High...
